Frequently Asked Questions
It’s free to join! Simply create an account (or sign in if you already have one).
Make sure you’re signed in for any purchases as we’re unable to track points for any purchases made with guest checkout.
There are three ways to gain points.
Create an account
Simply creating an account will get you one reward point.
Shop
Anytime you shop through yourMyvegan account, you’ll gain one reward point for every £1 spent.
Leave a review
For every review you make, you’ll gaintwo reward points.
Bonus rewards days
Throughout the year we’ll treat you to days where you can gain yourself double points – we’ll let you know through email when these days are!
You can view your points in your ‘My Account’ page.
Gain points by shopping and leaving a review to get to the next tier. How many points you need to reach each tier is listed above.
Your points will be valid for 52 weeks from the date they were credited to your account.
We’d recommend checking the below if you’re struggling to see your Myloyalty account:
1. Make sure you’re logged in.
2. Make sure you have cookies enabled on your browser. You can do that by clicking “Allow All” here.
3. Ad blockers and some browser extensions may interfere with our site displaying your information. Check that you have any ad blockers disabled on your browser.
4. If you’re still struggling, you can chat to our team on the ‘Contact Us’
Points can only be used to level up to new tiers, which will gain you the exclusive rewards listed above.
Make sure you tell us your birthday on 'My Profile' so we can send you our best wishes and a special gift. You will be gifted a £5 or £10 discount code via email at the start of the month and this will be valid for 30 days. The value of your voucher is determined by which tier your are in on the 1st of your birthday month.
